Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition you received it
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Unworn or unused, with tags
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In its original packaging
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Proof of purchase or order number is required
Customers are responsible for return shipping costs unless the item is damaged, defective, or not as described.
We do not accept returns on:
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Sale items
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Gift cards
How to Start a Return
To initiate a return, contact us at:
📧 support@evontra.com
Once approved, we will send return instructions and the return address.
Return addresses may vary depending on your location and our supplier.
Items sent back without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order as soon as it arrives.
If your item is:
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Damaged
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Defective
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Incorrect
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Not as described
Contact us within 48 hours of delivery with clear photo or video proof so we can resolve the issue quickly.
Exchanges
Due to the nature of our sourcing and logistics, we do not offer direct exchanges.
To exchange an item, please:
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Request a return for your current order
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Place a new order for the desired item
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider