Shipping Policy

Shipping Policy – Evontra

At Evontra, we’re committed to delivering your order safely and as quickly as possible. Because we work with global suppliers, shipping times may vary depending on your location and the product ordered.

Order Processing Time

All orders are processed within 1–5 business days after payment is confirmed.

In rare cases, if a product is temporarily out of stock or experiencing supplier delays, processing may take longer.
If this happens, we will notify you via email as soon as possible.

Please note:

  • Orders are not shipped or delivered on weekends or holidays

  • Processing times may increase during high-demand seasons or promotional periods

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Our estimated delivery time is:

  • 7–20 business days, depending on your location and shipping method

Since we partner with multiple international fulfillment centers, orders may arrive sooner or take longer based on customs, courier performance, or your region.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Free shipping offers may be available during special promotions and will be clearly displayed on our website.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to appear and update.

If tracking hasn’t updated after this time, contact us at support@evontra.com.

Incorrect Address

Customers are responsible for entering the correct shipping details at checkout.

Evontra is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Packages marked as delivered by the carrier that are subsequently missing

Lost or Stolen Packages

Evontra is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package appears lost during transit, contact us and we’ll assist you as best as possible.

Multiple Item Orders

If you purchase multiple items, they may ship separately depending on supplier location and availability.

Tracking numbers will be provided for each shipment.

Customs & Duties

For international orders:

  • Customs fees, import duties, and taxes may apply depending on your country

  • These are the responsibility of the customer

Evontra is not responsible for any delays caused by customs processes.